Store Policies

Contact Information:

If you have any questions about our online store, please contact us at rayala@ayalhydrogen.com

Please allow up to 6 Days for delivery, although your order may be delivered sooner, depending on volume and availability. 

To Order Online

1. Select a product

    If you need assistance in choosing the product that is right for you, you can email us at ayala@ayalahydrogen.com,

    or  call 863-446-0931. 

 2. Add product to cart
   Once a product is added to your cart, you can change or delete the quantity, continue shopping or proceed to checkout.

   There is no obligation to buy any items in your cart. When you are ready to place your order, just access your cart  and      click  Next. 

3. Complete your transaction If you haven't done so already, you will be asked to Log In or register for an account.

    To complete the process, enter your billing and shipping information.

    For your protection, the billing address and shipping address must be in the same state and the billing address must

    match the one your credit card company has on file.

4. Choose your shipping method. Residents of Alaska and Hawaii must call 863-446-0931 or e-mail

    rayala@ayalahydrogen.com  to receive a shipping quote. 

5. Choose your payment option, and click Checkout. You will receive an invoice number and an e-mail confirmation.

Accepted Payment Methods Online

Visa, MasterCard, Discover, American Express

You can send a money order or certified check (we do not accept personal checks)

Online Customer Service  Attn: Order Entry to:

Ruben N. Ayala   
1619 Evangeline Ave.
Sebring, FL 33870

Please call customer service to obtain shipping costs and tax (if applicable) before obtaining your money order or certified check.
Orders will be processed and shipped within 24 hours of receipt.

Payment by Wire Transfer:

Contact Ayalacorp LLC.

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Shipping Policy

AyalaCorp LLC   e-commerce orders are shipped via UPS  with a signature required upon delivery.

Every effort is made to ship your order within two business days with residential delivery to your door.

Someone must be present at the time of delivery.

We do not offer Saturday or Sunday delivery.

Please allow up to 6 Days for delivery, although your order may be delivered sooner, depending on volume and availability.

Tracking Your Order

If you do not receive your order in the timeframe that you expect, please contact us to obtain

tracking information at rayala@ayalahydrogen.com, or call 863-446-0931.

For assistance  please email rayala@ayalahydrogen.com, or call 863-446-0931

Transit Damage

Products damaged in transit will be picked up by the carrier. If you receive a shipment that has visible damage:

1.     Have the driver code the particular carton(s) as "damaged" on the paperwork or electronic clipboard that you sign.

2.     In the case of truck shipments, sign the freight bill as "damaged."

3.     Contact AyalaCorp LLC immediately to report the damage: e-mail rayala@ayalahydrogen.com; or call , ask for the Returns Department..

4.      We will issue a Return Authorization number (RA), reship the product upon receipt and initiate the claim process.

5.     Keep the damaged item(s) along with the carton and any packing materials. Goods are normally picked up by the carrier and

    returned with a claim number

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Return Authorization (RA)

You must have a receipt or other valid proof of purchase to receive warranty service.

International customers

Before you can obtain a Return Authorization (RA) number, you must contact us to be assigned a Case Number.

Once a case number is received, you may contact returns by e-mailing rayala@ayalahydrogen.com; 

attn: Returns Department;  or calling (863) 446-0931, ask for the Returns Department.

You will be given an RA number, which must appear on the label of the box you ship back.

If You Have a Problem, Talk to Us!

Serving our customers is very important to us. We want to make sure you are satisfied in every way.

We welcome your questions, comments or complaints about our products or service.

If you have a problem, we have a problem.

Please e-mail us at rayala@ayalahydrogen.com or call. 

If you have questions or concerns about our product please call our support at or email rayala@ayalahydrogen.com